Assos Sunaba Kasrı
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Privacy Policy

Last updated: October 22, 2026

This is an English translation provided for convenience. In case of any discrepancy, the Turkish version prevails.

At Assos Sunaba Kasrı, helping our guests feel at home begins with them knowing their privacy is protected. This policy explains how we protect the information of our guests, visitors to our website and everyone who contacts us, and our commitments in this regard.

This policy applies at our property, on our website and throughout our reservation, communication and accounting processes.

Guest privacy

  • We do not share with anyone, other than legally authorized authorities, whether a person is staying at our property, their room number or their stay details.
  • We do not put through phone calls, visitors or deliveries to a guest's room without the guest's approval.
  • There are no cameras in the rooms. Security cameras are used only in common areas, and only authorized persons can access the recordings.
  • We do not publish photos or videos of our guests on our website or social media accounts without their explicit permission.
  • We log items left behind in rooms and hand them over only to their owner or a person authorized by the owner.

Protection of personal data

  • We process personal data in accordance with the Personal Data Protection Law No. 6698, only for specific and legitimate purposes and only to the extent necessary for those purposes.
  • We never sell or rent data under any circumstances.
  • We share data with trusted business partners only to the extent required by our legal obligations and the service.
  • We erase, destroy or anonymize data whose purpose has ended, in line with the periods set by the legislation.

We explain in detail which data we process and on which legal basis in the KVKK Privacy Notice.

Information security

  • We take the necessary administrative and technical measures to ensure the confidentiality and accuracy of guest and reservation information and its availability when needed.
  • We ensure that information is accessed only by staff who need it for their work, and we update access rights when roles change.
  • We use strong passwords and up-to-date software in our reservation, payment and accounting systems.
  • We keep printed guest forms in locked areas and securely destroy those whose retention period has expired.

Our website

  • Our website is served only over an encrypted connection (HTTPS).
  • No payments are taken and no card details are requested on our website. Online room reservations and payments take place on our booking partner's secure pages.
  • Your restaurant table request is not stored in a database on the website; it goes directly to our restaurant team.
  • Analytics and marketing cookies run only if you give consent on the cookie banner; you can change your choice at any time via the “Cookie preferences” link at the bottom of the page.
  • The owners of other websites you reach through links on our website (our booking partner, social media, maps) are responsible for those websites' privacy practices.

For details on cookies, see the Cookie Policy.

Communications and promotional messages

  • Apart from notifications about your reservation, promotional or marketing emails, text messages or calls are sent to you only if you have given prior consent, and in accordance with the Message Management System (İYS) records.
  • You can opt out of promotional messages at any time, free of charge, via the unsubscribe link in the message, through İYS, or by writing to us.

Our staff and business partners

  • Our staff are informed about the confidentiality of guest information, and this obligation continues after the employment relationship ends.
  • We sign contracts that include confidentiality and data security obligations with our service providers who access personal data.

If something goes wrong

  • If we detect a security or data breach, we immediately limit its impact, investigate its cause and take measures to prevent it from happening again.
  • If personal data is obtained by unauthorized persons, we notify the Personal Data Protection Board and the affected persons as soon as possible, as required by the KVKK.

Contact us

For questions, requests and complaints about privacy, you can write to info@sunaba.com.tr or call us at +90 286 764 00 78. The procedure for applications under the KVKK is explained in the KVKK Privacy Notice.

We review this policy at least once a year and whenever our services or the legislation change; the current version is always on this page.